vervehaven Terms of Service

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Welcome to vervehaven. These Terms of Service ("Terms") establish the conditions under which you may access and use vervehaven's website, mobile platform, products, and customer services. By visiting our platform or completing a purchase, you signify your agreement to abide by these Terms.

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1. Acceptance of Terms

By accessing or utilizing any service offered by vervehaven, you confirm that you have reviewed, comprehended, and consented to be governed by these Terms together with all relevant laws and regulations. Should you disagree with any portion of these Terms, you must refrain from using our website and services.

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2. Use of Website & Account Responsibilities

• Eligibility: You must be 18 years of age or older, or have reached the legal age of majority in your jurisdiction, to place orders on this website.
• Prohibited Conduct: You agree to use our platform exclusively for lawful, personal, and non-commercial purposes. You must not:
  • Participate in fraudulent activity or submit false orders;
  • Deploy automated bots, scrapers, or similar tools to harvest product data or pricing without authorization;
  • Attempt to breach site security, data infrastructure, or user accounts;
  • Resell vervehaven products for commercial gain without explicit written permission.
• Account Security: You bear responsibility for safeguarding the confidentiality of your account credentials and for all activity carried out under your account.

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3. Product Information, Pricing & Availability

• Accuracy: We strive to present accurate product images, specifications, nutritional facts, allergen warnings, and pricing. Nevertheless, typographical errors or inventory discrepancies may occasionally arise.
• Price & Order Corrections: Should an evident pricing or typographical error occur, vervehaven retains the right to rectify the error and amend or cancel any impacted orders prior to dispatch, providing a full refund for any amount charged.
• Perishable Goods: Slight variations in weight, appearance, or ripeness may naturally occur for fresh or perishable items. Allergen information is supplied for reference purposes; customers with severe allergies should carefully review product packaging labels.

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4. Orders, Payments & Cancellations

• Order Acceptance: Every order placed on our website is contingent upon availability and order verification. We retain the right to restrict order quantities or cancel orders suspected of fraudulent activity or terms violation.
• Payment Processing: All payments are encrypted using SSL/TLS encryption and processed through PCI-DSS compliant payment gateways. Full payment is required prior to order dispatch.
• Order Modifications & Cancellations: Requests to cancel or update an order must be submitted within 1 hour of order placement by contacting [email protected]. Once an order has entered dispatch processing, it cannot be canceled or modified.

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5. Shipping, Returns & Customer Rights

Your purchases are governed by our official operational policies, which are incorporated into these Terms by reference:

• Shipping & Delivery: All shipping fees, delivery estimates, and processing times are detailed in our Shipping Policy.
• Returns & Refunds: Returns, return eligibility, damage claims, and refund processing timelines are governed by our Return & Refund Policy.

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6. Intellectual Property

All original content on vervehaven's platform — including text, graphical designs, logos, software, product branding, and trade names — is the exclusive property of vervehaven and protected by international copyright, trademark, and intellectual property laws. Unauthorized reproduction or distribution is strictly prohibited.

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7. Limitation of Liability

To the fullest extent allowed by applicable law, vervehaven shall not be responsible for any indirect, incidental, special, or consequential damages arising from your use of our platform, products, or services. Our maximum aggregate liability for any claim connected to a transaction shall not exceed the total amount you paid for the specific products or services at issue.

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8. Governing Law & Dispute Resolution

These Terms are governed by and shall be interpreted in accordance with the laws of the State of Delaware, United States, disregarding any conflict of law provisions. Any dispute or claim stemming from or relating to these Terms or your purchase shall first be presented to vervehaven's support team for informal resolution.

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9. Changes to These Terms

vervehaven retains the right to revise or amend these Terms at any time. Significant updates will be communicated by publishing the revised terms on our website. Ongoing use of our website or services after any updates signifies acceptance of the revised Terms.

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10. Contact Us & Merchant Details

If you have questions regarding these Terms of Service, please contact our support team:

• Official Business Name: vervehaven
• Customer Support Email: [email protected]
• Customer Support Phone: 12817791796
• Physical Business Address: 5607 Norments St, Houston, TX 77039-2633, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST